1. Return & Exchange Window
We offer refund / exchange within the first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
2. Eligibility
In order to become eligible for a return or an exchange:
- The purchased item should be unused and in the same condition as you received it.
- The item must have its original packaging.
- If the item was purchased on a sale, then the item may not be eligible for a return / exchange.
Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
3. Exempted Categories
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.
4. Inspection & Approval
For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about the receipt of the returned / exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
5. Contact
For any return or exchange queries, please reach out to our customer service team:
Brand: O3 Origin
Legal Entity: SUPERGOAT TECHNOLOGIES PRIVATE LIMITED
CIN: U85500TR2026PTC014780
Email: adminoffice@o3origin.com
Website: o3origin.com
Ramnagar Road No. 1, Ramnagar, Sadar, West Tripura – 799002, Tripura, India
