This Cancellation & Refund Policy explains how you can cancel a subscription or request a refund for a purchase made through O3 Origin (the ‘Platform’). O3 Origin provides digital education services only — there are no physical goods, shipping, or delivery involved.
This policy should be read together with our Terms & Conditions. Where this policy and the Terms differ, the Terms & Conditions prevail.
1. Cancellations
Paid plans on O3 Origin are billed monthly in advance as recurring subscriptions. You may cancel a subscription at any time from your account settings or by contacting our support team. There is no cancellation fee.
Cancelling stops all future renewals. You will continue to have access to the paid features until the end of the billing cycle you have already paid for. Cancelling does not by itself refund the current billing period — refund eligibility is covered in the next section.
The free tier requires no payment and can be stopped at any time with nothing to cancel or refund.
2. Refund Eligibility
Subscription fees are non-refundable except in the following circumstances:
- A technical failure that prevented access to the Platform for more than 72 consecutive hours.
- A duplicate payment charged due to a platform or payment-gateway error.
- A payment made independently by a verified minor (under 18) without parental or guardian authorisation.
Refund requests must be submitted within 7 days of the transaction. Requests made after this window will not be eligible.
3. Non-Refundable Cases
The following are not eligible for a refund:
- Change of mind after you have accessed paid content or features.
- Unused time remaining after a mid-cycle cancellation — access continues until the end of the paid period instead of being refunded.
- Free-tier usage, since no payment is taken.
- Requests raised after the 7-day eligibility window has lapsed.
4. How to Request a Refund
To request a refund, email us at 2003origin@gmail.com within 7 days of the transaction, using the email address registered on your account. Please include the payment date, the amount, the plan purchased, and a short description of the issue so our team can locate the transaction and review it.
Our customer service team will review the request against the eligibility criteria above and take an appropriate decision, which will be communicated to you by email.
5. Refund Processing
Once a refund is approved by O3 Origin, it will be processed to your original payment method within 7 days. The time taken for the amount to reflect in your account thereafter depends on your bank or payment provider.
6. Contact
For any cancellation or refund queries, please reach out to our customer service team:
SUPERGOAT TECHNOLOGIES PRIVATE LIMITED
Email: 2003origin@gmail.com
Website: o3origin.com
Agartala, Tripura, India